Shipping + Returns
- At this time, we only deliver in the USA and Puerto Rico.
- Orders are fulfilled in 1-3 business days.
- We offer free standard shipping via UPS Ground (3-6 business days) for all orders $50+ delivered in the USA. Puerto Rico delivery may have a shipping fee.
- Order totals below $50 have a flat shipping fee of $5
- Orders are shipped from our HQ in Jacksonville, Florida.
- See below map for transit time in the U.S. for UPS Ground.
- Rush shipping options for 2nd Day Air and Next Day Air may also be available, depending on location. Rush shipments received after 12:00pm EST will be fulfilled the next business day.
- HOSPITAL DELIVERY: Due to the various shipping/receiving methods of hospital systems, if you are attempting to ship your order directly to a patient already admitted into the hospital we cannot guarantee a timely delivery of your order. We will send the package however we cannot issue a refund for non-delivered orders.
We created our company to help growing families and remove stress, not add to it. If you aren't 100% satisfied with your purchase, we'll make it right. Your bag can be returned at any time for a full refund.
- Free returns on all orders (please see shipping guidelines above for exception of direct-to-hospital orders).
- All items must be unused/unwashed.
- Please keep your original shipping box for all birth bags as the return will be processed for that same package size. Gowns and accessories will be shipped with a return envelope.
- Please note: shipping charges will only be refunded if there is cause to submit a claim with the carrier.
- Email us at firstname.lastname@example.org to initiate your return and refund.